we are hiring
Reception & Client Relations
Location: Warrnambool and Port Fairy (Hybrid)
Hourly rate: A$29 – $35 (depending on experience) + super
Hours: Negotiable.
Job start: ASAP
We are seeking a warm, professional, and detail-oriented team member to be a welcoming face and voice of our real estate agency. This hybrid role combines front-of-house reception duties with relationship-focused client support, ensuring every enquiry is listened to, accurately logged, and followed up. You will connect clients with our sales and property management teams, maintaining a professional, caring, and efficient service.
Key Responsibilities
- Greet clients and visitors warmly and professionally.
- Answer phones, emails, and in-person enquiries; log details accurately in our CRM.
- Follow up on enquiries and ensure staff are updated promptly.
- Provide administrative support: scheduling appointments, preparing property packs, coordinating open homes/inspections.
- Maintain tidy and organized reception and office areas.
- Uphold confidentiality and professionalism in all interactions.
Ideal Candidate Profile
Skills & Attributes
- Exceptional listening, communication, and interpersonal skills.
- Strong attention to detail and accuracy in logging enquiries.
- Diligent, proactive, and highly organised.
- Warm, approachable, and empathetic demeanor.
- Competent with office software and real estate CRMs (e.g., EagleCRM, Reapit).
- Professional presentation and phone manner.
Qualifications & Experience
- Previous reception, client service, or administrative experience; real estate experience preferred but not essential.
- Familiarity with CRM systems and office procedures.
- If recent school leaver, High school certificate would be advantageous.
Personal Qualities
We’re looking for someone who is caring, reliable, and organised, ensuring every client feels valued and every task is followed through. Flexible hours are available for the right candidate.
Interested?
Email with a bit about yourself, your experience and why you would be suitable for this role and we will get in touch!